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Apologies for writing in english - I only arrived in France recently and are still learning the langauge.
I ordered the RedbySFR DSL line on December 12th.
The email said the line would be activated after 14 days.
I picked up the box itself on the 19th of December.
On 20 December I received another email saying the activation would take up to 14 days.
However, earlier this week when I try to 'follow the order' on the RedbySFR app, it said SFR was still waiting for the equipmewnt to be delivered.
And today, when I log into the app, its says "suite a votre resiliation, vous ne pouvez pas acceder a l'application".
However, I have never cancelled my contract!
Should I just continue to wait?
If not, is there a way to contact Red by SFR directly through email or chat to understand what is happening?
Sorry about this bad experience. What is happening to you is not normal.
Have you already contact the customer service ? (They speak english !)
You can use the number dedicated to new client 0 801 82 00 36
And also contact the customer service on private Message on Facebook and Twitter.