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Re: Image se pixelise Décodeur SAGEMCOM DTIW384

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l
Argent
Posts : 30
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Post 1 +23
06 octobre 2023

Re: Image se pixelise Décodeur SAGEMCOM DTIW384

Bonjour a tous , est ce que quelqu’un sait ce qu'est les Erreur FCS ???

 

Port Fibre  12061  ???

 

Port Lan 4 89  Port ou est branché mon décodeur TV

 

Erreur FCS.jpg

L
Argent
Posts : 18
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Post 1 +14
07 octobre 2023

Re: Image se pixelise Décodeur SAGEMCOM DTIW384

Bonjour,

 

J'ai également la même offre Spéciale avec option Débit + et un jour et début Septembre j'ai eu un probleme de débit. Le service client m'a fait un changement de box (NB6) jugeant que mon débit à 250 MB était insuffisant mais cela n'a rien changé et un technicien est finalement intervenu à domicile pour rechanger la box en mettant une Box 7.

Depuis Internet fonctionne (ni mieux ni moins bien qu'avant) par contre la résolution du décodeur plus STB7 est très mauvaise

J'ai appelé  @REDbySFR une dizaine de fois, ils me proposent de faire un échange du décodeur plus ce qui ne changera rien puisqu'il fonctionnait parfaitement avant. Par ailleurs, j'ai une Mi Box s qui rencontre exactement le meme probleme de résolution avec cette nouvelle box.

Quand je vais dans le "Diagnostic TV" du décodeur je vois que je n'ai plus l'éligibilité HD comme si le signal envoyé par la Box n'était pas suffisant alors que le test de débit est à peu près 220 Mb.

Savez vous s'il est possible via le menu IP de la box de débloquer la résolution car j'ai tout essayé ?

 

Nous avons nos 3 mobiles + la box depuis 2018 chez red mais en cas de problème le service est catastrophique... 

Avatar de marcmarais
REDactor
Posts : 11216
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07 octobre 2023

Re: Image se pixelise Décodeur SAGEMCOM DTIW384

Bonjour @laurent5353 ,

 

Les erreurs FCS sont des erreurs lors de la transmission d'informations (Frame Check Sequence).

Ça vient certainement de votre ligne mais je suis incapable de vous dire d'où ça vient exactement : vous devez relancer le service client RED...

 

Peut-être @Kevin ou @chc99 pourront vous aider ?

Marc, un client comme vous

Abonnement FttH Box NB8 2 ports avec décodeur Connect TV V2


Pour contacter un conseiller RED en ligne : Contacter un conseiller RED


ou pour le dépannage de la Box : http://c.sfr.fr/conseiller_technique_RED 


 Pour comprendre un terme de la technologie fibre, consultez ce Lexique


  Pour installer la fibre optique en appartement, veuillez lire ce guide d'installation FttH


Avant tout voyage à l'étranger, veuillez lire Préparer mon Voyage hors UE et DOM 

l
Argent
Posts : 30
Badges :
Post 1 +23
07 octobre 2023

Re: Image se pixelise Décodeur SAGEMCOM DTIW384

Bonjour Lolo69510 , Pour votre problème de résolution d'image avez  vous été dans ce menu du décodeur  ?

 

 

IMG_20231007_122749.jpg

 

Ou peux être ici

 

 

IMG_20231007_121829.jpg

 

IMG_20231007_121900.jpg

 

l
Argent
Posts : 30
Badges :
Post 1 +23
08 octobre 2023

Re: Image se pixelise Décodeur SAGEMCOM DTIW384

Bonsoir  a tous ,  j'ai recuperer le second décodeur TV hier matin, je l'ai branché dans la foulée , ça a fonctionné  jusqu’à  00h35 .

Le voyant PON est repassé au rouge sur le boitier ONT , ont il fait des travaux cette nuit ? car ce matin tous refonctionnais Internet et TV,  pour le moment ( 17 H45 ) plus de pixellisations et de perte de paquet !!!

 

Affaire a suivre

L
Argent
Posts : 18
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Post 1 +14
08 octobre 2023

Re: Image se pixelise Décodeur SAGEMCOM DTIW384

Bonjour @laurent5353 merci pour votre message oui mais malheureusement aucun changement en essayant de modifier ces paramètres 😤

Avatar de marcmarais
REDactor
Posts : 11216
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Avatar +71
25 octobre 2023

Re: Image se pixelise Décodeur SAGEMCOM DTIW384

Bonsoir @laurent5353 ,

 

Vous pouvez indiquer ici vos différentes démarches avec la Mairie et votre opérateur d'infrastructure pour informer les autres clients sur vos difficultés.

 

Bonne soirée 

Marc, un client comme vous

Abonnement FttH Box NB8 2 ports avec décodeur Connect TV V2


Pour contacter un conseiller RED en ligne : Contacter un conseiller RED


ou pour le dépannage de la Box : http://c.sfr.fr/conseiller_technique_RED 


 Pour comprendre un terme de la technologie fibre, consultez ce Lexique


  Pour installer la fibre optique en appartement, veuillez lire ce guide d'installation FttH


Avant tout voyage à l'étranger, veuillez lire Préparer mon Voyage hors UE et DOM 

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l
Argent
Posts : 30
Badges :
Post 1 +23
05 novembre 2023 (edité)

Re: Image se pixelise Décodeur SAGEMCOM DTIW384

[ modifié ]

Problème en cours de résolution

 

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