Image se pixelise Décodeur SAGEMCOM DTIW384

Bonjour,

J'ai également la même offre Spéciale avec option Débit + et un jour et début Septembre j'ai eu un probleme de débit. Le service client m'a fait un changement de box (NB6) jugeant que mon débit à 250 MB était insuffisant mais cela n'a rien changé et un technicien est finalement intervenu à domicile pour rechanger la box en mettant une Box 7.

Depuis Internet fonctionne (ni mieux ni moins bien qu'avant) par contre la résolution du décodeur plus STB7 est très mauvaise

J'ai appelé  @REDbySFR une dizaine de fois, ils me proposent de faire un échange du décodeur plus ce qui ne changera rien puisqu'il fonctionnait parfaitement avant. Par ailleurs, j'ai une Mi Box s qui rencontre exactement le meme probleme de résolution avec cette nouvelle box.

Quand je vais dans le "Diagnostic TV" du décodeur je vois que je n'ai plus l'éligibilité HD comme si le signal envoyé par la Box n'était pas suffisant alors que le test de débit est à peu près 220 Mb.

Savez vous s'il est possible via le menu IP de la box de débloquer la résolution car j'ai tout essayé ?

Nous avons nos 3 mobiles + la box depuis 2018 chez red mais en cas de problème le service est catastrophique... 

Bonjour @laurent5353 ,

Les erreurs FCS sont des erreurs lors de la transmission d'informations (Frame Check Sequence).

Ça vient certainement de votre ligne mais je suis incapable de vous dire d'où ça vient exactement : vous devez relancer le service client RED...

Peut-être @Kevin ou @chc99 pourront vous aider ?

Bonjour Lolo69510 , Pour votre problème de résolution d'image avez  vous été dans ce menu du décodeur  ?

Ou peux être ici

Bonsoir  a tous ,  j'ai recuperer le second décodeur TV hier matin, je l'ai branché dans la foulée , ça a fonctionné  jusqu’à  00h35 .

Le voyant PON est repassé au rouge sur le boitier ONT , ont il fait des travaux cette nuit ? car ce matin tous refonctionnais Internet et TV,  pour le moment ( 17 H45 ) plus de pixellisations et de perte de paquet !!!

Affaire a suivre

Bonjour @laurent5353 merci pour votre message oui mais malheureusement aucun changement en essayant de modifier ces paramètres 😤

Bonsoir @laurent5353 ,

Vous pouvez indiquer ici vos différentes démarches avec la Mairie et votre opérateur d'infrastructure pour informer les autres clients sur vos difficultés.

Bonne soirée 

Problème en cours de résolution

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