Re: Help for English speakers to find the right phone plan with your first month offered.

Hello,

Right now I am in 15.99 Euro per month plan.

When I am trying to downgrade to lower plans, I could not see any plan lower than 13.99 per month.

Is there any way to choose a plan with lower value than 13.99 per month.

Thank you inadvance

Good morning @33605565282 

Yes it's possible toi downgrade to all existing plans. For exemple you can downgrade to the 40Go at 9,99€/mounth 

If you want less 5Go for 4,99€/mounth 

It's impossible to downgrade by yourself. To downgrade you need to contact the customer service by the app RED&moi. Click on the "Help" section, then click on "contact us" line. You'll see a chat to speek with a helper.

It's only in french. Use a translator 😉

Hello,

I'm an existing RED SFR Fibre customer, and want to move my mobile number to RED SFR on to the 130GB 9.99 offer. I get through the sign up process where I need to pay the 10.00 for the physical SIM. The payment is successful from the banks side (I've tried multiple cards)., but I receive the message "Cette transaction ná pas pu aboutir. Veuillez vous rendre en boutique SFR". I go to a store, and they do not know how to help me.

I've tried the online chat, but it always ends up in the chat bot asking for a customer support agent to call me back. Is there a way I can contact a support agent over text / email (I can manage using google translate? I was going to start a new post on this (in French), but I can't seem to work out how to create a new post.

thanks. 

Please ignore my previous post. Creating my first post seems to have elevated my privileges, I can now create a new post. I will create a new post (in French) instead. 

Thanks.