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Re: Help for English speakers to find the right phone plan with your first month offered.

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Avatar de marcmarais
REDactor
Posts : 11213
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05 décembre 2022

Re: Help for English speakers to find the right phone plan with your first month offered.

Hello,

 

You're in France and you want to call people living in others EU countries and UK?

 

There's no other option than the one you mentioned, unlimited calls to EU/UK landline phones for 1€/month.

If you want to call cell phones, there's no option, you will pay extra for each call, according to the website here :

 

https://www.red-by-sfr.fr/international/

 

 

I hope that's what you wanted to know 😊

 

 

Marc, un client comme vous

Abonnement FttH Box NB8 2 ports avec décodeur Connect TV V2


Pour contacter un conseiller RED en ligne : Contacter un conseiller RED


ou pour le dépannage de la Box : http://c.sfr.fr/conseiller_technique_RED 


 Pour comprendre un terme de la technologie fibre, consultez ce Lexique


  Pour installer la fibre optique en appartement, veuillez lire ce guide d'installation FttH


Avant tout voyage à l'étranger, veuillez lire Préparer mon Voyage hors UE et DOM 

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Bois
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12 juin 2023

Re: Help for English speakers to find the right phone plan with your first month offered.

Hello,

Right now  I am on 15.99 Euro per month plan, when I am trying to downgrade the plan, only 13.99 Euro/month plan is visible. How can I down grade to further lower plans?

Now I am in USA, I need to maintain this SIM for a year for personal reasons. Effectively I am not going to use it for neither calls nor data.   What is the lowest plan I can choose and how to do it.

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3
Bois
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Message 1 +6
12 juin 2023

Re: Help for English speakers to find the right phone plan with your first month offered.

Hello,

Right now I am in 15.99 Euro per month plan.

When I am trying to downgrade to lower plans, I could not see any plan lower than 13.99 per month.

Is there any way to choose a plan with lower value than 13.99 per month.

Thank you inadvance

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Avatar de Kevin
REDactor
Posts : 6090
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13 juin 2023

Re: Help for English speakers to find the right phone plan with your first month offered.

Good morning @33605565282 

 

Yes it's possible toi downgrade to all existing plans. For exemple you can downgrade to the 40Go at 9,99€/mounth 

 

If you want less 5Go for 4,99€/mounth 

 

It's impossible to downgrade by yourself. To downgrade you need to contact the customer service by the app RED&moi. Click on the "Help" section, then click on "contact us" line. You'll see a chat to speek with a helper.

 

It's only in french. Use a translator 😉

Kévin
 

Parrainage : jusqu'à ✨ 15€ offerts ✨ en souscrivant votre nouveau contrat RED depuis ce lien puis en saisissant mon code parrain :     REDF62DE61
(plus d'infos)


Service client RED by SFR : cliquez ici 💬

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R
Argent
Posts : 7
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Post 1 +13
10 juin 2024

Re: Help for English speakers to find the right phone plan with your first month offered.

Hello,

 

I'm an existing RED SFR Fibre customer, and want to move my mobile number to RED SFR on to the 130GB 9.99 offer. I get through the sign up process where I need to pay the 10.00 for the physical SIM. The payment is successful from the banks side (I've tried multiple cards)., but I receive the message "Cette transaction ná pas pu aboutir. Veuillez vous rendre en boutique SFR". I go to a store, and they do not know how to help me.

 

Screenshot 2024-06-10 at 11.28.36.png

 

I've tried the online chat, but it always ends up in the chat bot asking for a customer support agent to call me back. Is there a way I can contact a support agent over text / email (I can manage using google translate? I was going to start a new post on this (in French), but I can't seem to work out how to create a new post.

 

thanks. 

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R
Argent
Posts : 7
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Post 1 +13
10 juin 2024

Re: Help for English speakers to find the right phone plan with your first month offered.

Please ignore my previous post. Creating my first post seems to have elevated my privileges, I can now create a new post. I will create a new post (in French) instead. 

 

Thanks.

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