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Struggling with customer support (Box 8)
03 avril 2024
Struggling with customer support (Box 8)
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raphael_apa
Hello @AlexStorey
This is a customer support forum. We can guide you through the process, but we can never access your customer file or send a technician to your home.
I understand your situation. An outage in your neighborhood may be at the root of the problem, as well as other factors such as faulty equipment, etc.
Have you tried unplugging the box, plugging it back in and seeing if the problem can be resolved? As the telephone support is in French, could you contact a RED advisor in Facebook, for example, and then translate the sentences into English and French, and vice versa?
Use the Deepl translator, it's more reliable than Google Traduction 
You can also go to the RED By SFR website, click on "Info & Questions", then "Service client RED and "Click on "Comment nous contacter (How to contact us en english). In the bottom right-hand corner, you'll find a "Besoin d'aide (Need help en english)" button with a round robot head. You'll then be able to contact an advisor directly, but you'll need to use the translator.
If you still can't find a solution, please come back to the forum so we can find a better solution.
Raphael L
Here is the link to the RED customer service on Facebook, you will have to click on Message : https://www.facebook.com/REDbySFR/?locale=en_EN
